Terms of sale

Effective 1 August 2026.

1. Purpose and scope

These terms of sale apply to every service offered by HOSPIRIS to a client acting for professional purposes, including guest experience audits, mystery visits, online reputation analysis, technical measurements, studies, consulting, presentations and operational support.

Every order constitutes unconditional acceptance of these terms. They prevail over documents issued by the client unless HOSPIRIS expressly agrees otherwise in writing. Where provisions conflict, the accepted quotation or proposal prevails.

2. Service provider

Services are supplied by HOSPIRIS, David Schmidt, 26 rue Bosquet, 75007 Paris, France. Email: contact@hospiris.com — Tel: +33 (0) 1 84 16 41 58.

3. Quotations and contract formation

Each assignment is covered by a quotation or proposal setting out scope, deliverables, timetable, fees and foreseeable incidental expenses. Unless stated otherwise, an offer remains valid for thirty days from issue.

The order becomes binding when HOSPIRIS receives the dated and signed quotation marked “Agreed”, or other unequivocal written acceptance, together with the required deposit. A request changing the original scope may require an amendment or additional quotation.

4. Prices and VAT

Prices are stated in euros. VAT is not applicable under Article 293 B of the French General Tax Code. Services are invoiced at the price in the accepted quotation.

Unless stated otherwise, fees exclude expenses necessary for the assignment, including accommodation, meals, transport, parking, tourist tax, tolls, activities, test purchases, communications and other disbursements. These are agreed in advance and re-invoiced at actual cost against receipts. The client is informed before any material overrun.

5. Payment

Unless the quotation provides otherwise, a 30% deposit is due on order. The balance is invoiced when deliverables are issued and payable by bank transfer within thirty days of the invoice date.

No discount is granted for early payment. Late payment penalties are due automatically from the day after the due date, at the European Central Bank’s latest refinancing rate plus ten percentage points and no less than three times the French statutory interest rate. A fixed €40 recovery charge is also due, without prejudice to additional compensation where actual recovery costs are higher.

HOSPIRIS may suspend an assignment for non-payment after notifying the client in writing.

6. Organisation and timetable

Intervention dates are agreed according to objectives and availability. Delivery dates are indicative unless expressly stated as binding and run from completion of the assignment and receipt of all necessary information.

HOSPIRIS may adapt the sequence or detail of operations where field conditions require, without changing the purpose or overall balance of the assignment.

7. Client obligations

The client provides necessary information, standards, documents, access and permissions in good time, appoints an authorised contact and guarantees the accuracy of supplied information.

Where an assignment requires a booking, stay, test purchase or service access, the client ensures that the necessary arrangements are available and informs HOSPIRIS of safety rules, constraints and site restrictions.

Delay or obstruction attributable to the client may result in a revised timetable and invoicing of additional costs or work.

8. Performance

HOSPIRIS performs with care, independence and discretion within the agreed scope. Services are supplied on a reasonable endeavours basis. Findings and recommendations reflect situations observed during the audit period, available information and the agreed scenario; they do not guarantee a particular commercial, financial or management result.

HOSPIRIS may use qualified contributors or evaluators under its responsibility and applicable confidentiality commitments.

9. Postponement and cancellation

Requests must be made in writing. Costs already incurred and non-refundable remain payable.

Unless the quotation provides otherwise, cancellation by the client also incurs 30% of fees when made between thirty and fifteen calendar days before the start, 50% less than fifteen days before the start and 100% once the assignment has begun.

A postponement requested at least fifteen days before the assignment may be accepted without charge, subject to availability and costs already incurred. Later requests may incur actual reorganisation costs.

10. Deliverables and acceptance

Deliverables take the form set out in the quotation: report, executive summary, presentation, analysis tables, oral presentation or other agreed format. They may be sent directly or made available through the secure HOSPIRIS client portal. The client has fifteen calendar days from delivery or online availability to notify any failure to meet the ordered scope. Otherwise, deliverables are deemed accepted.

Corrections to a proven non-conformity are included. New requests, substantial changes or a different use from the original scope may be charged separately.

11. Confidentiality

Each party keeps confidential the other party’s information, documents and data obtained through the assignment and uses them only for its performance. This obligation continues for five years after completion and without limit for trade secrets protected by law.

HOSPIRIS handles the identity of properties, employees and observed individuals discreetly. No named report or client-specific result is used for communication without prior written consent.

12. Personal data

Each party complies with applicable data protection law. HOSPIRIS collects only information required to prepare, perform and follow up the assignment. Contact data arrangements are set out in the privacy policy.

The client ensures that it has a lawful basis to provide necessary data and informs individuals where required.

13. Intellectual property and licence

HOSPIRIS retains ownership of its methods, templates, frameworks, tools, know-how and pre-existing materials. Subject to full payment, the client receives a non-exclusive right to use deliverables for its internal professional needs.

External reproduction or distribution, publication, commercialisation, substantial alteration or transfer to a third party other than the client’s usual advisers requires prior written permission. Client materials and trade marks remain the client’s property.

14. Liability

HOSPIRIS is liable for direct and foreseeable loss resulting from a proven breach. It is not liable for indirect loss, including loss of revenue, margin, customers, reputation, data or opportunity.

Except in cases of gross negligence, wilful misconduct, personal injury or mandatory law, HOSPIRIS’s total liability is limited to the net fees actually paid for the assignment giving rise to the loss.

15. Force majeure

Neither party is liable for failure caused by an event beyond its reasonable control that qualifies as force majeure under French law. The affected party promptly informs the other and prevented obligations are suspended. If the event continues for more than thirty days, either party may terminate in writing without compensation, subject to payment for work performed and costs incurred.

16. Termination

For a serious breach, the other party may terminate fifteen days after a formal notice remains unremedied. Services performed and expenses incurred up to termination remain payable.

17. Commercial references

HOSPIRIS may use the client’s name, trade mark or logo as a commercial reference only with prior written permission. Permission may be withdrawn for future uses at any time.

18. Governing law and disputes

These terms and contracts with HOSPIRIS are governed by French law. The parties will attempt to resolve disputes amicably and meet, at either party’s request, within thirty days of written notice.

Failing an amicable agreement, any dispute between professionals concerning the validity, interpretation, performance or termination of the contract is subject to the exclusive jurisdiction of the courts of Paris, including where there are multiple defendants or third-party proceedings.

19. General provisions

Failure to enforce a provision does not waive the right to enforce it later. If a provision is held invalid or unenforceable, the remainder continues in force. Electronic correspondence and approvals have the same evidential value as paper documents.