One-off audit
Inform a decision
An in-depth assessment of a defined period to establish the facts and identify priorities.
- One property or focused experience
- Scenarios tailored to guest profiles
- Report and action plan
Assignment formats
A focused review, a network comparison or long-term tracking: the format begins with the decision you need to make.
Flexible formats
Assess one situation, compare a network or measure progress.
The number and frequency of visits and the level of reporting depend on your objective, seasonality and number of sites.
Multi-site network
Compare to improve
One shared protocol to reveal differences and share proven practices across the network.
- Aligned framework and scoring
- Analysis by site and dimension
- Consolidated network summary
Recurring benchmark
Manage over time
Recurring audit cycles to track standards implementation and the impact of improvement actions.
- Comparable indicators over time
- Targeted reviews or complete journeys
- Progressive action plan updates
When to call us
Four moments when an outside perspective supports better decisions
An assignment is valuable when a perception must become shared evidence and an operational decision.
Before repositioning
Establish a baseline before changing the promise, services or property category.
After transformation
Verify that the investment delivers the intended guest experience under normal operating conditions.
When reviews conflict
Separate isolated incidents from lasting patterns and understand what drives perception.
To align a network
Measure standard adoption without erasing useful local character.
The right level of observation
An assignment proportionate to the decision
One visit can answer a focused question. A strategic decision may call for several observations, different operating periods or comparisons between sites.
Scoping retains only what is necessary to answer management’s objective.
Relevant scope
Journey stages, guest profiles, season, frequency and expected evidence
International delivery
Reports in French, English or Mandarin Chinese
Confidentiality
Observer identities, evidence and assignment data are protected
Let us shape your assignment
A format tailored to your objective
A first conversation calibrates the number of observations, scenarios and level of reporting that are genuinely required.