FICTIONAL TECHNICAL REPORT · NO REAL PROPERTY
STANDARD AND PREMIUM AUDITS
Detailed technical
audit report
Les Jardins de l’Atlas Resort & Spa
Agadir · Morocco
Completely fictional demonstration · Data created to illustrate the deliverable
03 · EXECUTIVE SUMMARY
What the assignment reveals
Les Jardins de l’Atlas Resort & Spa delivers a generally positive guest experience, although consistency varies across the different stages of the stay. Its strongest foundations are housekeeping standards and the upkeep of the property. The main opportunities for improvement concern luggage assistance, the in-room welcome offering and the usability of the desk area. The analysis distinguishes service delivery, equipment and structural constraints, as each requires a different response, level of investment and timeframe.
Five key indicators
| Indicator | Observed result | Interpretation |
|---|---|---|
| Guest-experience score | 76.5 / 100 | The strongest performance was recorded for “Housekeeping and Maintenance”. |
| Verified compliance rate | 81.9% | 17 gaps identified across 94 criteria assessed. |
| Service interactions assessed | 9 | Average quality observed: 7.7/10. |
| Reviews analysed | 12 reviews | Targeted sample used to corroborate on-site findings. |
| Actions requiring a decision | 14 | 11 quick wins and 3 longer-term projects. |
Five management priorities
- Standardise information, visuals and descriptions on the main platforms.Prospective guests may encounter inconsistent information across the booking journey.
- Introduce a neutral, systematic post-stay feedback process.The current rating is volatile and has limited statistical reliability.
- Respond within 72 hours to 1 to 3 star reviews: acknowledge the concern, explain the corrective action and provide a timeframe.Prospective guests are not given sufficient evidence that concerns have been addressed.
- Conduct structured Wi-Fi measurements across representative guest areas.Actual in-room coverage has not yet been verified.
- Implement a phased bathroom refurbishment programme.Visible signs of wear materially reduce the perceived quality of the guest room.
DIAGNOSIS SUMMARY
What emerges from the stay
This assessment combines detailed checks with prioritised findings to distinguish the strengths to maintain from the areas requiring corrective action. In this fictional scenario, findings are classified by type to support decision-making: service delivery, equipment, investment, structural constraints or communication.
Breakdown of improvement areas
5 Service delivery
4 Minor equipment
3 Communication
1 Investment
1 Structural
This distribution does not indicate severity. It shows the type of response required: adjust service delivery, add equipment, plan investment, address a structural constraint or clarify guest communication.
Assessment standard
Observed gap
BATHROOM REVIEW SHEET
Bathroom — complete review
Every assessed criterion is shown with its status and the corresponding observation.
| Criterion | Status | Observation |
|---|---|---|
| The floor is clean, including corners | YCompliant | No cleanliness issue observed. |
| Walls and tiles are clean | YCompliant | Surfaces were consistently clean. |
| The mirror is clean and streak-free | YCompliant | No visible marks or residue. |
| The basin and overflow are clean | YCompliant | Visible joints and fittings were clean and dry. |
| The taps are clean and in satisfactory condition | NNon-compliant | The fittings show visible signs of age. |
| The shower or bathtub is in satisfactory condition | NNon-compliant | The bathtub is old and its enamel finish is worn. |
| The toilet is clean, including beneath the seat | YCompliant | No cleanliness issue observed. |
| No hair or residue is visible | YCompliant | No hair or residue was found. |
| The bathroom is free from abnormal odours | YCompliant | No abnormal odour detected. |
| Water temperature remains stable | NNon-compliant | Water temperature fluctuates during use. |
| Water pressure is satisfactory | NNon-compliant | Water pressure is occasionally low. |
| Toilet paper is replenished in sufficient quantity | NNon-compliant | Replenishment was insufficient during the stay. |
05 · DETAILED CHECKS
Bathroom — cleanliness and amenities
12 criteria assessed · 7 compliant · 5 non-compliant
Observation narrative
The bathroom was consistently clean, including the floor, tiles, mirror and sanitary facilities. Its condition and usability nevertheless revealed several tangible shortcomings: ageing fittings, a worn bathtub finish, unstable water temperature, occasional low pressure and insufficient replenishment of toilet paper.
Key takeaway
- Fittings show visible signs of age.
- The bathtub is old and its enamel finish is worn.
- Water temperature fluctuates during use.
- Water pressure is occasionally low.
- Toilet-paper replenishment was insufficient.